Partender’s mobile application relies on a strong internet connection to sync the counts on your device to our servers. Here are a few tips to ensure there are no issues with your data syncing each inventory session.
While the offline mode works when you are counting your inventory, it’s best to ensure you have a strong and stable internet connection while you are setting up your virtual venue. This is especially important when you are creating new/private product types that aren’t already in our system. Avoid creating new product types in basements, walk-in coolers, or anywhere else with weak connectivity.
If you have multiple usernames to access multiple outlets, be sure to completely log out and shut down the app before accessing each new unit.
When you log in to a new account from the same device, be sure the Establishment name at the top of the app matches the areas/sections of that same virtual venue
If you are noticing that certain areas or sections aren’t fully loading all of your products, it’s likely that there was a weak connection during the loading process. Don’t try to count your inventory if the products and images aren’t loading properly; that’s indicative of a poor connection that could result in syncing issues once you run the report. If you experience this scenario, try pre-loading all the areas/sections in an area with strong connection before beginning your counts.