What To Do If Your Rep Didn't Receive Your Purchase Order

Because we automatically have the box checked that sends a copy of the Purchase Order to the person that is submitting the order, you should have a copy of the order in your inbox.

If you have a copy of the order but your rep says they didn’t receive it:

  • Forward them your copy and confirm that they receive it

    • In the event they find the original order, be sure they don’t send you a double order now

  • Have your rep search their inbox for emails from “orders@partender.com

  • Loop your rep into an email with support@partender.com

    • Often times larger national companies will have strict firewall settings that might mark our emails as spam or auto-archive them. We’ll need to contact their IT team to check their settings.

If you didn’t receive your copy of the order:

  • First, if you’re on a deadline, download a copy of the order from the web portal. You can download Purchase Orders by opening up the order and clicking the Download icon in the top right corner of the Order

  • Email support@partender.com with your establishment name, the username used to submit the orders, the Invoice number and distributor, and the time you submitted the order. We’ll help you troubleshoot the issue and ensure it doesn’t happen again.

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