Because we automatically have the box checked that sends a copy of the Purchase Order to the person that is submitting the order, you should have a copy of the order in your inbox.
If you have a copy of the order but your rep says they didn’t receive it:
Forward them your copy and confirm that they receive it
In the event they find the original order, be sure they don’t send you a double order now
Have your rep search their inbox for emails from “firstname.lastname@example.org”
Loop your rep into an email with email@example.com
Often times larger national companies will have strict firewall settings that might mark our emails as spam or auto-archive them. We’ll need to contact their IT team to check their settings.
If you didn’t receive your copy of the order:
First, if you’re on a deadline, download a copy of the order from the web portal. You can download Purchase Orders by opening up the order and clicking the Download icon in the top right corner of the Order
Email firstname.lastname@example.org with your establishment name, the username used to submit the orders, the Invoice number and distributor, and the time you submitted the order. We’ll help you troubleshoot the issue and ensure it doesn’t happen again.